Terms of Use

INCUSPAZE SOLUTIONS PRIVATE LIMITED
TERMS OF USE

These Terms of Use were most recently updated on 7th September 2026.

1. introduction

1.1 Incuspaze Solutions Private Limited (hereinafter referred to as “Incuspaze”, “Company”, “It”, “We”, “Us” or “Our”), a private limited company duly incorporated under the Indian laws, having its registered office located at Ground Floor, Plot No. 13, Udyog Vihar Phase IV, Sector – 18, Gurugram – 122015, Haryana, is inter-alia engaged in the business of developing and providing managed office solutions, co-working space solutions and serviced office services (“Services”) that provide office spaces along with value added services for the incremental productivity of the employees of our clients.

1.2 These Terms of Use (hereinafter referred to as the “Terms”) have been framed in compliance with the provisions of the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 and the rules made thereunder (including, to the extent applicable during the phased commencement of the Digital Personal Data Protection Act, 2023, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011), as amended from time to time. These Terms are electronically generated and do not require physical signatures.

1.3 The website (www.incuspaze.com) and the mobile application available on the Play Store (Android) and the App Store (iOS) (hereinafter collectively referred to as the “Platform(s)”) is developed, owned, operated and provided for use by Incuspaze. Your continued access and/or usage of the Platform shall be deemed to be an acceptance to be bound by the contractual relationship with Incuspaze as contained herein.

1.4 By accessing or using the Platform, you represent and warrant that you are at least 18 (eighteen) years of age and are competent to enter into a binding contract under the Indian Contract Act, 1872. The Platform is not intended for use by, and Incuspaze does not knowingly collect information from, individuals below the age of 18, save where such individuals apply for internships, campus placements or similar opportunities through the Careers section, in which case such use must be undertaken with the knowledge and consent of a parent or legal guardian. In accordance with Section 9 of the Digital Personal Data Protection Act, 2023, Incuspaze shall process the personal data of any such individual upon obtaining verifiable consent of a parent or lawful guardian and shall not undertake tracking, behavioural monitoring, or targeted advertising directed at such individual.

1.5 The Privacy Policy available on [●] forms an integral part of these Terms and shall be read in conjunction with these Terms. Where you have separately executed a physical or electronic agreement for Services with Incuspaze (“Service Agreement”), such Service Agreement shall also form part of the arrangement between you and Incuspaze. As between these Terms and the Privacy Policy, these Terms shall prevail to the extent of any conflict, save that in respect of the processing of your personal information, the Privacy Policy shall prevail. As between these Terms and a Services Agreement, the Services Agreement shall prevail to the extent of any conflict, but only as between Incuspaze and the client who has executed such Services Agreement, and shall not apply to any user who avails of the Platform's self-service booking functionality (including Day Pass, Meeting Room or Event bookings) without having executed a Services Agreement, for whom these Terms, including Clause 11 (Booking, Payment, Cancellation and Refund), shall govern.

1.6 Any use of the Platform shall be deemed to be an irrevocable consent to be bound by these Terms. You acknowledge that you have the right to not accept these Terms in which case, you shall cease the use of the Platform. Your continued usage of the Platform will constitute your irrevocable acceptance to be bound by these Terms.

1.7 You understand and acknowledge that any information published on the Platform constitutes the proprietary information of Incuspaze and the ownership of such information shall continue to vest with Incuspaze. Any replication or dissemination of such information contained on the Platform is prohibited and shall constitute a breach of these Terms as well as a breach of the applicable law.

1.8 You further acknowledge and agree that any information published on the Platform does not tantamount to advice to enter into any transaction, invest with any entity whose name is published on the Platform or any representation in respect of the company's affairs, legal, tax or accounting advice or profitability on investment with respect to such entity. You shall exercise due caution and care before entering into any transaction or investment with any entity or undertake any financial obligation based on the information published on the Platform.

2. applicability

2.1 These Terms apply to you while accessing the Platform or the Services accessible through the Platform which are in the nature of:
2.1.1 Services provided to you by Incuspaze, as published on the Platform from time to time, including but not limited to meeting rooms, event spaces, hot desking, service requests, ticketing services, visitor management and emergency services.
2.1.2 Services provided to you by affiliates of Incuspaze including but not limited to food and beverage, housekeeping, concierge, event spaces and creche facilities.
2.1.3 Services provided to you by third parties including but not limited to food and beverage, housekeeping, concierge, event spaces and creche facilities, concierge, events and creche.

3. user registration and access

3.1 You may be required to register on the Platform in order for you to access some or all of the Services. Incuspaze has the right to permit or deny your registration on the Platform. Once permitted, you agree and undertake to access the Platform basis the username and password, as updated by you from time to time. You acknowledge and agree that you shall be solely responsible to maintain the confidentiality of your username and password and shall ensure that the same is used solely by you.

3.2 You understand that for the purpose of using the Platform effectively, you will be required to provide certain accurate information including but not limited to your name, email address and mobile number. You undertake that all information provided by you shall be true and accurate.

3.3 You understand that you are prohibited from posting any content which is unlawful, hateful, pornographic or sexually suggestive in nature or which infringes upon the rights of any person or entity.

3.4 You will be responsible for any activity that occurs through your account and agree that you will not transfer, license, assign your account, username and password or any rights associated with your account.

3.5 You shall refrain from posting any content which is defamatory, abusive, threatening or intimidating in nature and shall not post any private or confidential information.

3.6 You agree that you will not interfere or disrupt our servers, networks connected to the Platform, including by way of transmitting any worms, viruses, spyware, malware or any code of a disruptive nature.

4. privacy policy

4.1 The Privacy Policy (available at [●]) governs our collection, use and disclosure of your personal information and forms an integral part of the Terms. You are advised to read the Privacy Policy carefully. It clearly elucidates what information we collect from you, when we share your information and when and how you may opt-out or delete your account. Your continued usage of the Platform constitutes your consent to be bound by the Privacy Policy. Notwithstanding the foregoing, your consent for the collection and processing of any specific item of your personal data shall, in accordance with Section 6 of the Digital Personal Data Protection Act, 2023 and the rules made thereunder, be obtained by way of a clear, itemised notice and a clear affirmative action (such as ticking a consent box or a similar mechanism) at the point such personal data is collected, and shall not be inferred merely from your continued use of the Platform.

4.2 By providing your contact details on the Platform (including through enquiry forms, bookings, newsletter subscription or the chatbot), you consent to receive service, transactional and promotional communications from Incuspaze by email, SMS, WhatsApp and/or telephone. You may withdraw consent to promotional communications at any time using the opt-out mechanism provided in such communication or by writing to us at the address provided in Clause 12.1 (Grievance Officer) below, without affecting the continuation of transactional or service communications necessary for the Services you have availed.

4.3 Data Principal Rights: Subject to the provisions of the Digital Personal Data Protection Act, 2023, and as more particularly set out in the Privacy Policy, you have the right to (a) obtain a summary of the personal data being processed by Incuspaze and the processing activities undertaken in respect thereof; (b) seek correction, completion and updation of your personal data; (c) seek erasure of your personal data that is no longer necessary for the purpose for which it was collected; (d) have readily available means to register a grievance with Incuspaze; and (e) nominate another individual to exercise these rights on your behalf in the event of your death or incapacity. These rights may be exercised in the manner set out in the Privacy Policy.

4.4 Withdrawal of Consent, Retention and Erasure: You may withdraw your consent to the processing of your personal data at any time, with the ease of withdrawal being comparable to the ease with which such consent was given, without prejudice to the lawfulness of processing carried out prior to such withdrawal. Upon withdrawal of consent, or once the purpose for which your personal data was collected is no longer being served, Incuspaze shall, in accordance with Section 8(7) of the Digital Personal Data Protection Act, 2023, erase such personal data, unless retention is necessary for compliance with any applicable law.

4.5 Security Safeguards: Incuspaze has implemented reasonable security safeguards to prevent personal data breach, including measures for the protection of your personal data in accordance with Section 8(5) of the Digital Personal Data Protection Act, 2023, read with the rules made thereunder, and, to the extent applicable, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

4.6 Data Breach Notification: In the event of a personal data breach, Incuspaze shall notify the Data Protection Board of India and the affected Data Principals in the manner and within the timelines prescribed under Section 8(6) of the Digital Personal Data Protection Act, 2023 and the rules made thereunder.

4.7 Cross-Border Transfer: Incuspaze may store, process and transfer your personal data to locations outside India for the purposes set out in the Privacy Policy, except to any country or territory that may be restricted by the Central Government by notification under Section 16 of the Digital Personal Data Protection Act, 2023.

4.8 Point of Contact: Incuspaze has designated the Grievance Officer named in Clause 12.1 as the person you may contact with any questions or grievances regarding the processing of your personal data, in accordance with Section 13 of the Digital Personal Data Protection Act, 2023.

5. your consent

5.1 Subject to these Terms and any other policies Incuspaze may create, Incuspaze grants you a limited, non-sub-licensable right to access the Platform, use our Services, and print materials for your personal, non-commercial, and informational use only. This license does not allow you to copy or sell the Services; scrape or mine the Platform or Services; or frame any part of the Platform or Services. Incuspaze reserves the right, without notice and in our sole discretion, to terminate your license to use the Platform or Services, and to block or prevent future access to and use of the Platform or Services.

5.2 Except for the limited license granted to you, you are not conveyed any other right or license in any way. Any unauthorized use of the Platform or Services, and any use that exceeds the license granted to you, will terminate the permission or license granted by these Terms.

5.3 The contents of the Platform, including but not limited to the information, logos, designs, databases, arrangement of databases, user interfaces, response formats, videos, testimonials, software, audio, pictures and icons, are the sole property of Incuspaze and/or its licensors. All intellectual property in and to the Platform and its contents and functionalities shall vest solely with Incuspaze and/or its licensors. All other trademarks, registered trademarks, product names and logos appearing on the Platform are the property of their respective owners. Reference to any products, services, processes or other information, by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by Incuspaze.

5.4 Save for the limited right to access and use the Platform in accordance with these Terms and other applicable agreements, on a non-exclusive and non-transferable basis, there are no other rights being granted to you by Incuspaze in the Platform or any of its content and functionalities.

5.5 You grant Incuspaze a non-exclusive, royalty free, worldwide, transferable, sub-licensable right to host, display, demonstrate, publicly perform, use, reproduce, format and distribute any materials, trademarks, trade names and other forms of your intellectual property which you have provided to Incuspaze, including any testimonial, photograph, video or story submitted by you, solely for the purposes of operating the Platform and for Incuspaze's marketing, promotional and employer-branding purposes, unless you have specifically withdrawn such consent in writing.

5.6 You have no right to make any copies of the whole or part of the Platform or any of the content therein.

5.7 You have no rights to remove or modify, including removing any copyright notices or proprietary markings, any part of the Platform save and except for your personal information, which shall be governed as per the terms of the Privacy Policy.

5.8 You are prohibited from searching any search mechanisms other than that provided on the Platform and you will refrain from using any web-crawler or any data harvesting tools to harvest data of any sort from the Platform.

5.9 Incuspaze reserves the right to terminate your access to the Platform forthwith in the event you are found in violation of this clause.

5.10 Incuspaze also reserves the right to amend, update or modify these Terms from time to time solely in its discretion. You shall be responsible for checking these Terms from time to time and ensure continued compliance with these Terms. Your continued access and usage of the Platform, post any such amendment or change in these Terms shall be deemed as your express acceptance to such amended/modified Terms and you also agree to be bound by such modified/amended Terms.

6. third party links, sites and services

6.1 The Platform may contain links to third-party websites, advertisements or promotional services, special offers, or other events, activities or content (“Third Party Content”). These Third-Party Content are not under the control of Incuspaze. Incuspaze is providing these links to you only as a convenience, and the inclusion of any link does not imply affiliation, endorsement or adoption by Incuspaze of the website or any information contained therein. Incuspaze is not responsible or liable for your use of or access to any Third-Party Content.

7. disclaimer

7.1 THE CONTENT ON THE PLATFORM IS PROVIDED ON AN “AS IS” AND ON AN “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OR REPRESENTATIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED.

7.2 INCUSPAZE, ITS AFFILIATES AND ANY THIRD PARTY PROVIDING SERVICES OR CONTENT TO THIS WEBSITE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OF THIRD PARTY RIGHTS, COMPLETENESS OR ACCURACY OF THE INFORMATION, UPDATE OR CORRECTNESS OF THE INFORMATION, FREEDOM FROM COMPUTER VIRUSES, OTHER VIOLATION OF RIGHTS REGARDING SERVICES, PRODUCTS, MATERIAL AND CONTENTS OF INCUSPAZE.

7.3 Views expressed by the users are their own and Incuspaze does not endorse the same and shall not be responsible for them. No claim as to the accuracy and correctness of the information on the Platform is made, although every attempt is made to ensure that the content is not misleading, offensive or inappropriate. In case any inaccuracy or otherwise improper content is sighted on the Platform, please report it to the Grievance Officer at the details provided at Clause 12.1.

7.4 It is solely your responsibility to evaluate the accuracy, completeness and usefulness of all opinions, advice, services, merchandise and other information provided through the Platform. Incuspaze does not warrant that access to the Platform will be uninterrupted or error-free or that defects in the Platform will be corrected.

7.5 No information contained herein shall constitute an invitation or an offer to invest in Incuspaze or any of its Affiliates. Further, nothing contained on the Platform should be construed as a recommendation to use any product, process, equipment or formulation in conflict with any patent, or otherwise and Incuspaze makes no representation or warranty, express or implied, that the use thereof will not infringe any patent, or otherwise.

7.6 The Platform is controlled and operated from India, and Incuspaze makes no representation that the materials are appropriate or will be available for use in other parts of the World. If you use the Platform from outside India, you are entirely responsible for compliance with all applicable local laws as well as international conventions and treaties.

7.7 Incuspaze offers products, services, content and various other functionalities to specific regions in India. The Services offered in one region may differ from those in other regions due to availability, local or regional laws or legal impediments and other considerations/factors. Incuspaze does not make any warranty or representation that a user in one region may also obtain the Services as provided in another region. Information on the Platform may contain references to products, programs or services that are not announced or available in your region. Such references do not in any manner imply that Incuspaze intends to announce, launch or provide such products, programs or services in your region.

8. limitation of liability

8.1 Incuspaze will not be liable for any damages of any kind arising out of or relating to the use or the inability to use this Platform, its content or links, including but not limited to damages caused by or related to errors, omissions, interruptions, defects, delay in operation or transmission, computer virus, line failure and all other direct, indirect, special, incidental, punitive, loss of profit, exemplary or consequential damages whether based on warranty, contract, tort or any other legal theory including Force Majeure, and whether or not such organizations or entities were intimated or advised of the possibility of such damages.

8.2 Incuspaze assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communication line failure, theft or destruction or unauthorised access to or alteration of customer's data/information. Incuspaze shall not be responsible for any problem or technical malfunction on-line systems, servers or providers, computer equipment, software, failure of e-mail or players on account of technical problem or traffic congestion on the Internet or at any website or combination thereof, including injury or damage to any customer and/or customer or to any other person's computer related to or resulting from participating or downloading materials/information from the Platform.

8.3 All online payments made through the Platform are processed through a third-party, PCI-DSS compliant payment gateway. Incuspaze does not store your card or bank credentials and shall not be liable for any failure, delay, error, security breach or fraud attributable to such payment gateway, your issuing bank or any other payment intermediary. Any dispute regarding a failed or disputed transaction shall, in the first instance, be raised with the relevant payment gateway or bank, without prejudice to your right to raise a service complaint with Incuspaze under Clause 12.1 (Grievance Officer).

9. indemnification

9.1 You agree to defend, indemnify and hold Incuspaze harmless from and against any claims, damages, costs, liabilities and expenses, including but not limited to reasonable attorneys' fees, arising out of or related to any usage of the Platform or anything you post, store or otherwise transmit on or through the Platform or Services or your use of the Platform and the Services, including, without limitation, any actual or threatened suit, demand or claim made against Incuspaze arising out of or relating to anything you post, store or transmit on or through the Platform, your conduct, your violation of these Terms or your violation of the rights of any third party.

10. miscellaneous

10.1 Entire Agreement and Waiver: The Terms, together with the Privacy Policy, shall constitute the entire agreement between you and Incuspaze concerning the Services and your use of the Platform. No failure or delay by Incuspaze in exercising any of its rights, powers or privileges under these Terms shall operate as a waiver of such right or acceptance of any variation of these Terms and nor shall any single or partial exercise by either party of any right, power or privilege preclude any further exercise of that right or the exercise of any other right, power or privilege.

10.2 Severability: If any provision of these Terms is deemed unlawful, invalid or unenforceable by a judicial court for any reason, then that provision shall be deemed severed from these Terms, and the remainder of the Terms shall continue in full force and effect.

10.3 No Partnership or Agency: None of the provisions of these Terms shall be deemed to constitute a partnership or agency between you and Incuspaze and you shall have no authority to bind Incuspaze in any form or manner whatsoever.

10.4 Governing Law: These Terms shall be governed by the laws of the Republic of India. The courts at Gurugram, Haryana shall have exclusive jurisdiction over any disputes arising under these Terms.

10.5 Maintenance: Incuspaze may at its sole discretion and without assigning any reason whatsoever at any time deactivate and/or suspend your access to our Platform and/or the Services, as the case may be, without notice to carry out system maintenance and/or upgrading and/or testing and/or repairs and/or other related work. Without prejudice to any other provisions of these Terms, Incuspaze shall not be liable for any loss and/or damage and/or costs and/or expense that you may suffer or incur.

10.6 Termination: Incuspaze reserves the right to terminate your access to the Website at any time, in our sole discretion. You acknowledge our right to do so and waive any claim that you may have arising from such termination. Notwithstanding the termination of access, all provisions which by their nature are intended to survive shall survive termination and continue to be applicable.

10.7 Force Majeure: Incuspaze shall not be liable for any failure to perform any of its obligations under these Terms or provide the Services or any part thereof if the performance is prevented, hindered or delayed by a force majeure event and in such case its obligations shall be suspended for so long as the force majeure event continues.

11. booking, payment, cancellation and refund

11.1 Applicability: This Clause applies to any booking of Meeting Rooms, Day Passes, Event Spaces or other Services made by you directly through the Platform on a self-service basis, where you have not executed a separate Services Agreement with Incuspaze. Where you are a client under a Services Agreement, the payment, cancellation and refund terms of such Services Agreement shall apply instead.

11.2 Booking Confirmation: All bookings made through the Platform are subject to availability at the relevant centre and shall stand confirmed only upon Incuspaze's receipt of full payment and issuance of a booking confirmation.

11.3 Payment: Payment for bookings shall be made in full, in advance, through the payment modes made available on the Platform. Prices displayed are inclusive or exclusive of applicable taxes as indicated at the time of checkout, and a tax invoice shall be issued in accordance with applicable GST law.

11.4 Cancellation and Rescheduling: You may cancel or reschedule a booking in accordance with the cancellation window displayed on the Platform at the time of booking [to be specified by Incuspaze, e.g. free cancellation up to 48 hours prior to the scheduled booking]. Cancellations made after such window, and any no-show, shall not be entitled to a refund, save at Incuspaze's discretion.

11.5 Refunds: Where a refund is due under this Clause, it shall be processed to the original payment method within [7 (seven)] to [14 (fourteen)] business days of the cancellation being accepted, subject to any deductions for payment gateway charges as permitted under applicable law.

11.6 Identification at Check-In: Entry to a centre pursuant to a Day Pass or similar booking is subject to production of a valid, original, government-issued photo identity document at check-in. Incuspaze reserves the right to deny entry where such identification is not produced or does not match the booking details.

11.7 Incuspaze's Right to Modify or Cancel a Booking: Incuspaze reserves the right to cancel, reschedule or modify a confirmed booking for operational, safety or force majeure reasons, in which event you shall be entitled to a full refund of amounts paid for the affected booking or, at your option, a rescheduled booking of equivalent value.

12. grievance redressal

12.1 Grievance Officer: In accordance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020, Incuspaze has appointed a Grievance Officer to address your grievances relating to the Platform, the Services or these Terms.

12.2 The details of the Grievance Officer are as follows: Name: Rahul Chawla; Designation: Grievance Officer; Email: dpo@incuspaze.com; Address: Ground Floor, Plot No. 13, Udyog Vihar Phase IV, Sector – 18, Gurugram – 122015, Haryana. In accordance with Section 13 of the Digital Personal Data Protection Act, 2023, the Grievance Officer named above shall also serve as your point of contact for questions or grievances relating to the processing of your personal data.

12.3 Response Timelines: The Grievance Officer shall acknowledge your complaint within 24 (twenty-four) hours of receipt and shall endeavour to redress the grievance within 15 (fifteen) days from the date of receipt, in accordance with applicable law.

12.4 Other Remedies: Nothing in this Clause shall preclude you from approaching the consumer disputes redressal fora constituted under the Consumer Protection Act, 2019, including through the National Consumer Helpline or the e-Daakhil portal, or any other authority of competent jurisdiction, in accordance with applicable law. You may also register a complaint with the Data Protection Board of India in respect of any grievance relating to the processing of your personal data, in accordance with the Digital Personal Data Protection Act, 2023, provided you have first availed of the grievance redressal mechanism set out in Clause 12.1 above.

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